Company:	KPG - MasterCard Intl.	Dates:	08/2004– Present
	Position:	Graphic Designer - CSS Developer
	Provide graphic design and HTML/CSS development for MasterCards Usability Team. Responsible for site concepts and HTML used in usability testing scenarios. Developed CSS coding standards.
		Help set CSS development standards for MasterCards Web Style Guide that provide a scalable CSS platform. Teamed with a Usability Expert to deliver design comps and HTML that that test with overwhelming success. Partnered with team to define UI best practices for usability clients.

	Company:	Gradient Sky Inc	Dates:	02/2003– 08/2004
	Position:	Creative Director
	Responsible for using a stepped approached in Design / Development, Using a variety of resources to create Comps. Style guides, RFP, Use Case and Brain Storming sessions. Manage Information Architecture and UI design efforts. Designed and Preformed usability testing using wire frames and context matrixes
		Delivered RFP responses that are under budget and timely resulting in a 20% increase in revenues. Using advance planning concepts I provide clients with focused and well thought solutions to clients' needs. Delivered Brand focused designs for one of San Francisco's top after-hours clubs, increasing special event attendance by 20%.

	Company:	Magellan Behavioral Health	Dates:	11/2003– 02/2004
	Position:	Creative Consultant
	Produced top level designs derived from existing marketing materials. Provided intuitive CSS techniques that position sites toward the separation of content from design. Used my knowledge and experience to provide Advanced CSS training to creative and development staff.
		Developed advanced CSS schemas that decreased page overhead by over 50%. Trained developers and designers basic CSS concepts and advanced integration. which helped bridge the communication gap between groups. Created a unified CSS development standard carried by all all Magellan Sites and partners.

	Company:	Anheuser-Busch Inc	Dates:	01/2000 – Present
	Position:	Web Designer / Developer (contractor)
	Responsible for overseeing numerous web-based projects for Anheuser-Busch and Busch Entertainment Companies. Provide expertise in desktop publishing and HTML software. Maintain communicative and informative working relationships with clients. Supplied updates and creative services for clients as needed.
		Increased SeaWorld Busch Gardens online ticket sales 10% by producing creative marketing materials for web promotions. Primary designer/developer responsible for the development and support of the BEC sites. Helped to delegate the support tasks among various team members and followed up to make sure that all the tasks were completed in a timely way. Responsible for creating a content area called 'Unique Events' that is used to send mass e-mailings to customers and accommodate any other unique site content. Dependable and can be counted on to meet deadlines and smooth over any potential difficulties Developed the Special Event Venue Information areas to allow for marketing Anheuser-Busch Theme Park venues for use in special events such as family reunions, other large group events, etc.

	Company:	Anheuser-Busch Inc	Dates:	01/2000 – Present
	Position:	Helpdesk Analyst
	Provide telephone support for end-users on a variety of issues with 90% success rate enabling promotion to Third tier support. Identify, research and resolve technical problems obtained via telephone calls, emails and personal requests
		Utilized call tracking software (Quintus Call Queue). Worked with an ACD system, which monitors call levels and wait times for customers. Operated in a multi-application environment: MS/DOS, MS Office Support (including MS Mail, Exchange and/or Outlook), PCAnywhere, Windows (WFW, 95, NT 4.0, 2000), IBM-Compatible PC, HP LaserJet experience and various 3rd party applications. Held a professional and empathetic attitude with customers improving customer relations.